ITSM & ESM
IT and enterprise service management, grounded in ITIL best practices.
Integrator of innovative solutions
We integrate the best ITSM, CX and CRM solutions on the market.
Consulting, integration and no-code support to boost efficiency while keeping a low total cost of ownership.
France UAE Tunisie
Our technology partners 
Our expertise Freddy AI
Solutions for every business function.
ITOM
Monitoring, asset discovery and automated CMDB.
Omnichannel CX
Ticketing, chat and no-code chatbots for seamless customer service.
CRM
Sales and marketing aligned, processes optimised.
Artificial intelligence
Copilot, response generation and insights for your teams.
2013
Founded
250+
Active clients
600+
Projects delivered
20
Experts
Trusted by leading companies
Freshworks
The full Freshworks suite
Doopera integrates the entire Freshworks ecosystem, from customer support to IT, CRM and AI.
Freshdesk
Customer serviceTicket-based customer support with built-in AI.
Freshdesk Omni
Customer serviceAll-in-one omnichannel suite.
Freshchat
Customer serviceConversational messaging and chatbots.
Freshcaller
Customer serviceCloud contact centre.
Freshservice
ITITSM, ITOM, ESM and asset management.
Freshsales
CRMCRM, pipeline and sales tracking.
Freshmarketer
MarketingMarketing automation.
Freddy AI
AICopilot, agents and AI insights.
International presence 
Three offices to support you wherever you are.
France
Paris · Headquarters
United Arab Emirates
Dubai · Middle East
Tunisia
Tunis · Delivery centre
Got a project in mind?
Let's talk about your ITSM, CX or CRM challenges.