Copilot for agents
Suggest replies, summarise conversations and help agents resolve requests faster, without leaving their interface.
Artificial intelligence 
Freddy AI
Freshworks' AI that assists agents, automates self-service and informs decisions.
Freddy AI is the artificial intelligence layer built into the Freshworks solutions. It comes in three complementary roles: a copilot that assists agents in their work, autonomous agents that handle requests in self-service, and insights that help managers decide. It draws on the data already present in the Freshworks tools.
Key features
Autonomous self-service agents
Deploy agents able to answer customers and employees directly for common requests, at any hour.
Analytics and insights
Surface trends and useful signals in your support and sales data to guide decisions.
Native integration with Freshworks products
Benefit from AI directly inside Freshservice, Freshdesk or Freshsales, with no external connector to set up.
Solution preview
Freshworks and its visuals belong to Freshworks. Doopera is a partner integrator.
Use cases
- Assist agents with reply suggestions and summaries.
- Automate common requests in self-service around the clock.
- Surface useful trends in support and sales data.
- Roll out AI without a heavy external integration project.
Other Freshworks solutions
A project around Freddy AI?
Doopera supports you on scoping, integrating and maintaining Freddy AI. Let's talk about your needs.