Dashboards
Visualise support activity and key indicators in clear, customisable dashboards.
Analytics and AI 
EV Pulse AI
Analytics and artificial intelligence in service of ITSM steering.
EV Pulse AI turns data from service management into dashboards and actionable analysis. The solution helps managers track activity, spot trends and guide their decisions. The contribution of AI helps surface signals that are useful for steering the support function.
Key features
Service indicator tracking
Track volumes, handling times and adherence to service commitments to steer performance.
Trend analysis
Highlight how activity evolves over time to anticipate needs and workload peaks.
Decision support
Give managers factual elements to make decisions on support resources and priorities.
AI contributions
Use artificial intelligence to surface signals and analysis that a manual reading would miss.
Use cases
- Track support activity from centralised dashboards.
- Measure adherence to service commitments over time.
- Spot trends to anticipate workload peaks.
- Base resource decisions on factual data.
Other EasyVista solutions
A project around EV Pulse AI?
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