Shared inbox and ticketing
Turn every request into a tracked, assigned and prioritised ticket, so no customer request goes unanswered.
Customer support 
Freshdesk
Ticket-based customer support that is simple to deploy and grow.
Freshdesk is a customer support solution centred on ticket management. It brings requests from several channels (email, web forms, social media, phone) into a single interface for support teams. Its pragmatic approach allows fast deployment, from small support desks to more mature organisations.
Key features
Centralised multichannel
Bring emails, forms, social messages and calls into one stream to handle requests without switching tools.
Automations and assignment rules
Automatically route tickets to the right team, apply priorities and trigger follow-ups based on your business rules.
Service level agreements (SLA)
Set first-response and resolution targets, with alerts on breaches to keep your commitments.
Self-service and knowledge base
Publish help articles and an FAQ so customers can resolve common questions themselves and ease the load on agents.
Reporting and performance tracking
Measure volumes, handling times and customer satisfaction to steer support activity over time.
Solution preview
Freshworks and its visuals belong to Freshworks. Doopera is a partner integrator.
Use cases
- Centralise all customer requests into a single ticket queue.
- Set up service level agreements and track compliance.
- Reduce ticket volume with a self-service help centre.
- Track customer satisfaction after each resolution.
Other Freshworks solutions
A project around Freshdesk?
Doopera supports you on scoping, integrating and maintaining Freshdesk. Let's talk about your needs.