Web and mobile app chat
Embed a chat widget on your website and apps to engage visitors at the right moment.
Conversational messaging 
Freshchat
Engage your customers in real time, on the web and on their messaging apps.
Freshchat is the conversational messaging solution from Freshworks. It lets you talk with customers through website chat, mobile apps and the main messaging channels (WhatsApp, social media). Combined with chatbots, it ensures a continuous presence and an automated first level of response.
Key features
Messaging channels
Connect WhatsApp and social messaging to reach customers where they are, from a single interface.
Conversational chatbots
Automate answers to frequent questions and qualify requests before handing them to an agent.
Smooth handover to an agent
Move from an automated exchange to a human agent without losing the conversation context.
Proactive messages
Trigger targeted messages based on visitor behaviour, for example on a pricing page or an abandoned cart.
Solution preview
Freshworks and its visuals belong to Freshworks. Doopera is a partner integrator.
Use cases
- Answer visitor questions live on the website.
- Centralise WhatsApp and social media conversations.
- Automate a first level of response with chatbots.
- Proactively engage visitors on key pages.
Other Freshworks solutions
A project around Freshchat?
Doopera supports you on scoping, integrating and maintaining Freshchat. Let's talk about your needs.