ITSM governs the delivery and support of IT services; ESM extends these principles to every service across the company.
The company
Your partner for digital transformation.
Recognised for our expertise in integrating solutions within complex environments, our consultants work across scoping, design and the implementation of our partners' products. Every engagement is tailored to the challenges, objectives and organisation of our clients.
Our areas of expertise are complementary and cover IT infrastructure, the employee experience and the customer experience, around four domains: ITSM, ITOM, CX and CRM.
Our domains ITSM & ESM ITOM Omnichannel CX CRM
Four complementary areas of expertise.
Managing and optimising IT infrastructure: performance, availability and reliability through automation, monitoring and incident management.
Smooth customer interactions across every channel, for an integrated and consistent experience.
A streamlined customer relationship: better interactions, higher satisfaction and data-driven growth.
Our commitments 01 02 03
What we guarantee.
Cost reduction
We minimise total cost of ownership (TCO) and maximise return on investment (ROI).
Efficiency gains
Our solutions increase the productivity and efficiency of your IT teams.
Continuous innovation
We integrate the latest technologies to deliver cutting-edge solutions.
Our approach 1 2 3
A three-step journey.
Planning
A thorough analysis of your needs and a tailored strategy that sets the stage for a successful implementation.
Implementation
Precise deployment, aligned with vendor standards, that minimises disruption and maximises efficiency.
Optimisation & support
Ongoing support and continuous improvement of your systems for optimal performance and adaptability.
Commitment
Corporate social responsibility (CSR)
At Doopera, CSR is fully embedded in our strategy, and Green IT in particular. We reduce our carbon footprint, limit waste and foster the circular economy. As a responsible employer, we value diversity, inclusion and workplace safety. We support local initiatives and responsible purchasing to generate a positive societal impact. We work with vendors who share these commitments, for solutions that are both innovative and responsible.
Let's talk about your challenges.
Our consultants support you from scoping through to go-live.