Incident and request management
Centralise the handling of incidents and service requests with configurable workflows, assignment rules and service level agreements (SLA).
ITSM and ESM 
EV Service Manager
The platform for managing IT and business services, aligned with ITIL best practices.
EV Service Manager covers the full lifecycle of IT services, from incident management to change management. Its no-code approach allows processes to be tailored to the needs of IT as well as business departments (HR, facilities, legal). The solution is certified on several ITIL processes.
Key features
Problem and change management
Identify recurring root causes and govern changes through approval processes and a change calendar.
Service catalogue
Publish a clear service catalogue, with request forms and approval paths specific to each service.
Integrated CMDB
Base your processes on a configuration management database that links incidents, requests and changes to the relevant assets.
No-code configuration
Adapt forms, workflows and screens without development, which reduces reliance on technical teams and speeds up adjustments.
Extension to business services (ESM)
Reuse the same platform to digitalise the processes of non-IT departments, such as employee onboarding or HR requests.
Use cases
- Set up a single service desk to handle incidents and requests.
- Govern changes on a critical information system.
- Roll out an HR or facilities request portal on the same platform.
- Enforce measurable service commitments towards users.
Other EasyVista solutions
A project around EV Service Manager?
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