Knowledge base
Write, organise and publish knowledge articles in a central repository, accessible from the portal or the ITSM tool.
Self-service and knowledge 
EV Self Help
Self-service and knowledge management to resolve more requests without human intervention.
EV Self Help lets you build self-service portals and knowledge bases accessible to both users and agents. The solution relies on decision trees and step-by-step guidance to point everyone to the right answer. The goal is to relieve the support team by encouraging user autonomy.
Key features
Step-by-step guidance
Build decision trees that guide the user question after question until their issue is resolved.
Self-service portal
Offer a single entry point where users find answers, submit requests and track their progress.
Agent assistance
Make the same procedures available to agents to standardise answers and reduce handling time.
Multimedia content
Enrich articles with images, screenshots and videos to make procedures easier to follow.
Use cases
- Provide a portal where users resolve common requests on their own.
- Guide users through recurring procedures with decision trees.
- Give agents consistent procedures to handle tickets faster.
- Capture internal knowledge in a shared repository.
Other EasyVista solutions
A project around EV Self Help?
Doopera supports you on scoping, integrating and maintaining EV Self Help. Let's talk about your needs.