Ticketing and service catalogue
Centralise incidents and requests in a single tool, with a customisable service catalogue and approval workflows tailored to each request type.
IT service management 
Freshservice
IT and business service management without the complexity of legacy tools.
Freshservice is a no-code ITSM solution built to equip IT departments and, beyond them, every internal service team. It covers incident, request, problem and change management, along with asset and infrastructure monitoring (ITOM). Its ability to extend to business teams (HR, finance, facilities) makes it a complete ESM platform.
Key features
Change and problem management
Frame changes with structured processes and approval boards, and address root causes to reduce recurring incidents.
Asset discovery and management (ITAM)
Automatically inventory hardware and software assets, track their lifecycle and link them to tickets for faster diagnostics.
Infrastructure monitoring (ITOM)
Monitor service availability and health, correlate alerts and orchestrate automated actions to limit outages.
No-code workflow automation
Build business automations with a visual editor, without development, to route tickets, trigger approvals or notify the right teams.
Self-service portal and knowledge base
Give users a single portal to submit requests and find answers on their own through a structured knowledge base.
Solution preview
Freshworks and its visuals belong to Freshworks. Doopera is a partner integrator.
Use cases
- Centralise IT support on a single desk with defined service levels.
- Extend request management to HR and facilities teams (ESM).
- Track the IT estate and automate asset renewal.
- Frame infrastructure changes with approval processes.
Other Freshworks solutions
A project around Freshservice?
Doopera supports you on scoping, integrating and maintaining Freshservice. Let's talk about your needs.